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Shipping and Returns

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us at [email protected].

Domestic Shipping

Rest assured we will ship all orders within one business day and usually the same day. Our standard free shipping is available on all orders withing the US and it's territories. *Orders under $10 will have a small order handling free of $1.95. Free shipping is handled by USPS First Class which normally takes 2-5 business days, but during peak seasons can take longer. If you would like faster shipping we also offer USPS Priority Mail which is usually delivered in 2-3 business days.
International Shipping
International shipping is available to most countries and will be calculated by total weight during the checkout process. Shipping times listed during the checkout are not guaranteed and may take longer. A to Vape is not responsible for lost international orders, please order at your own risk making sure all address information is correct.

 

We appreciate your business,

-The AtoVAPE Team

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